Terms and Conditions

PAYMENT TERMS

Royal Zhe requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, direct debit, visa or MasterCard. 

BOOKING POLICY

We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made online, by calling/txt 602-820-9285 or in person.

CANCELLATION POLICY

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 24-hours of your scheduled appointment incur a fee of 50% of the service cost.

LATE POLICY

If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 50% of the service cost.

ENQUIRIES

We accept email enquiries about our services, hairdressers, makeup artist and product range. We always try to respond within 24-hours of receiving your enquiry.